Kaani Palm Beach

Extremely disappointing stay. I paid a premium expecting comfort and good service, but the experience ruined my vacation. • The room floor was greasy and slippery. I asked for it to be cleaned but it was ignored. • No indoor slippers or bottle opener were provided — when I asked, staff told me to go borrow one from the restaurant. • Tour sales were aggressively pushed, and we were told most tours would be closed due to a public holiday — this was false. Many operators on the island were open. • Breakfast was terrible — the only meat was a low-quality sausage, and flies were flying over the food with no one taking care of it. • Buggy service was refused even though it was raining. At check-out (11:40 AM, before the 12 PM deadline), we asked for a ride to the jetty and were told we were “late” and she couldn’t arrange it — despite the short walking distance. • Receptionist named Nafa was rude, impatient, and showed clear discrimination toward Chinese/Asian-looking guests. I overheard her say “Chinese people don’t speak English” — absolutely unprofessional and offensive. No one cared whether we needed assistance on arrival or departure. For the price I paid, I expected so much more. I will not be returning and do not recommend this hotel.

Overall Good experience with the Hotel, Breakfast can be improved. There are loads of items that people don’t eat. Front desk assistance can be improved.

The hotel has arranged amazing airport pickup to the speedboat without any delay and hassle. Upon checking in at the hotel, everything was arranged and the process was very fast. We got our rooms and we are able to proceed on during our activities without further delay.